Marketing managers use several tools for converting prospects into buyers.  If your business is not using customers to tell compelling stories about your products or services, you are missing out on one of the best tools you have. Four reasons why customer references are indispensable in today’s sales environment: References build your credibility Customer references help establish credibility. They also help balance out bias that all prospects know is part of a salesperson’s pitch.  That’s because a customer’s story presents the experiences of people outside your company—people who actually use your products. Just as you’re more likely to believe a friend that praises a restaurantRead More →